The Canadian author of this book is an experienced mediator, facilitator and designer of alternative dispute resolution (ADR) systems.
So for anyone involved in disputes within their workplace or who is required to deal or resolve disputes this step-by-step guide will come in handy.
Stitt takes the reader through the basics of ADR, including the types, dealing with conflict and litigation, setting up an ADR system and articulating the goals of that system such as prevention and cure of disputes. He also suggests how to structure an ADR team, which could include members of an organisation's legal department, HR personnel, senior management, union representatives and others involved in resolving organisational disputes.
With clear sections on dispute resolution requirements, interests, interest-based negotiation and interest-based mediation Alternative Dispute Resolution for Organisations: How to Design a System for Effective Conflict Resolution finishes with chapters on rights (non-binding and binding processes), exits and re-entries and applying ADR to external disputes. There is also a useful training and evaluation chapter and a great bibliography. Overall, this book provides a good number of relevant insights.
