Six Sigma is a statistical approach that describes qualitatively how a business process is performing. It is a disciplined, data-driven methodology geared at eliminating defects in any process irrespective whether it is transactional, productive or service.
The fundamental objective of Six Sigma is to implement a measurement-based strategy for process improvement and fault reduction through the application of Six Sigma improvement projects. The seven key elements of Six Sigma are: personal growth, customer satisfaction, team mechanics, defining roles, using data and systems, employee involvement and setting goals for improvement.
Surprisingly, the book is very accessible and practical. Divided into three parts, Larson examines the means of establishing an organisational culture in tune with the dictates of Six Sigma, the ways management can provide effective leadership and cultivate understanding f the program and finally, Larson’s own interpretation of Six Sigma.
In the largest section, Larson explains his own continuous improvement model and strategy for managing change to Six Sigma specifications. If Six Sigma is too succeed, it needs total commitment, from the managing director to the new employee.
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